As a skilled and experienced truck dispatcher, I am proficient in effectively coordinating and optimizing truck routes to ensure timely and efficient delivery of goods. With a keen eye for detail and strong organizational skills, I excel at managing the logistics of multiple shipments and drivers simultaneously. My ability to communicate clearly and concisely, both with drivers and customers, allows me to maintain open lines of communication and promptly address any issues or concerns that may arise.
I am well-versed in utilizing advanced routing software and GPS tracking systems to optimize routes, taking into consideration factors such as distance, traffic conditions, and fuel efficiency. Through continuous monitoring and adjustments, I strive to minimize costs and maximize productivity. I am adept at load management, ensuring the proper distribution of weight and adherence to safety regulations, while also verifying that all necessary documentation is accurately completed.
Customer service is a priority in my role as a truck dispatcher. I maintain regular communication with customers, providing them with updates on delivery statuses and promptly addressing any inquiries or concerns they may have. I pride myself on my ability to resolve issues professionally and in a timely manner, ensuring a high level of customer satisfaction.
Compliance and safety are integral aspects of my dispatching responsibilities. I am well-versed in transportation regulations, including hours-of-service regulations, weight restrictions, and hazardous materials handling. I consistently promote and enforce safety protocols to minimize accidents and injuries, prioritizing the well-being of drivers and the public.
I am a proactive problem solver, quickly identifying and resolving operational issues or challenges that may arise during the dispatch process. By collaborating with drivers, maintenance personnel, and other stakeholders, I ensure effective solutions are implemented to maintain smooth operations.
Continuous improvement is at the core of my work ethic. I continuously seek opportunities to streamline operations, reduce costs, and enhance overall performance. Through analyzing key performance indicators and implementing strategic improvements, I strive to deliver exceptional results and contribute to the growth and success of the organization.
Overall, my strong dispatching skills, coupled with my dedication to customer service, compliance, and continuous improvement, make me an ideal candidate for effectively managing truck dispatch operations and contributing to the success of your organization.

Working as a shift lead at Mindbridge Pvt Ltd in project foodpanda APAC Chat/Email support.

Responsibilities

- Manage team AHT .
- Monitor agent live chats to ensure agents following SOPs .
- Providing assistance to agent when needed .
- Working on agents stats such as quality and Csat to make sure agents follow chat protocol and SOPs .

In-charge of teaching new driving aspirants .
- Imparting lectures about traffic rules and road safety laws to students .
- Rendered practical lessons in driving to students .
- Utilized dual controls in vehicle from being in charge as and when needed .
- Assisted student to prepare for license examination .
- Providing special practical knowledge of highway markings , signs and signal to students .

Work in a team of seven to manage the loading and unloading of containers and cargo for passenger and cargo aircraft's .
- Licensed to drive and operate vehicle capable of handling 7+ tons of load .
- Recipient of 2013 Emirates Najm Appreciation in recognition for timely execution and excellent services .
- Certified by Dubai International Airport for Aviation Security .
- Completed Ramp Safety and Aircraft Turn Around courses , Airport Safety courses and Airport driving permit courses .

Explain terms of rental agreements .
- Complete paperwork with customers and take payments . - Provide ongoing service and sales support .
- Assist international calls .